Ashland Alliance

City upgrading ‘How Can We Help?’ process online

ASHLAND, Ky. — A new upgrade to the city of Ashland’s webpage will soon allow residents to better report issues.

City Manager Michael Graese shared with Ashland Rotarians on Monday the plan to improve the website’s “How Can We Help?” feature that allows residents to request assistance in areas ranging from water issues to unkempt homes. This excludes emergency situations.

The webpage, found under Quick Links on, currently allows users to choose from a number of issues, attach photos and leave comments on how the city can be of assistance. The site can be accessed on a cellphone as well.

With the upgrade, Graese explained residents would also be able to pinpoint on an interactive map where an issue has occurred in Ashland.

The map will also include reports made by others. This will allow city leadership teams to monitor the status of all the projects in one place.

Once a report is made, Graese said the resident will receive an automatic email reply. He or she should then receive an email from someone in charge of the issue within three business days with a working status.

Every time action is taken on a project the reporter will also be given an update.

Graese said he hopes everyone will utilize the upgrade.

“There’s 20,000 people in our community that look and see things on a daily basis. We welcome that information. We want to have that information because it’s only going to get us better,” he said.

The upgrade is expected to be live in about a month, said Graese.


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